I help organisations earn trust through governance, customer vulnerability, digital trust and reputation work that holds up under real pressure.
Larna Findlay, Director & Chief Trust Officer, Savvy Consultants
ABOUT
My governance and advisory work sits at a system level: trust, safety, customer vulnerability, digital identity, cyber resilience and emerging risk. I have built that expertise over two decades in banking, industry and community leadership, including as Head of Community Engagement and Partnerships at BNZ, where I built programmes that reached hundreds of thousands of New Zealanders and held up under real regulatory scrutiny.
I currently lead Customer Vulnerability at ANZ Bank and run a portfolio of advisory engagements through Savvy Consultants for organisations that want to strengthen trust, uplift people and navigate emerging risk with integrity. I contribute to national regulatory thinking on digital identity and scams, and bring governance experience from community, philanthropic and sector bodies.
I thrive in multi stakeholder environments where calm leadership, sound judgement and clear strategic thinking are needed.
“Ehara tāku toa i te toa takitini.” — My strength is not mine alone, but the strength of many.
At a glance:
Trust and Reputation Strategy
Building the frameworks, culture and communications that let organisations earn and keep trust under scrutiny, from Board level down to frontline.
Accessibility and Inclusive Communication
Bringing the perspectives of everyday New Zealanders into strategy and communications on technical, high stakes topics such as banking, cyber, scams and digital identity, so no one is left behind.
Governance and Regulatory Advisory
Supporting boards and executives through emerging risk, digital identity and regulatory change, drawing on hands on governance and directorship experience.
Digital Trust, Cyber and Scam Safety
National scale education and engagement programmes that make digital safety simple for everyday New Zealanders, built, launched and measured.
Stakeholder and Community Engagement
Building relationships across government, regulators, industry and communities that hold up when it matters most, not just when things are easy.
Reached through Scam Savvy, BNZ’s multilingual scam education programme.
Charitable Trust founded and governed, the BNZ Foundation, from Trust Deed to trustee appointments.
ANZ’s Customer Vulnerability Framework, authored and endorsed by NZ Leadership Team and Board.
Cyber Skills Aotearoa reaches students nationwide through the Digital Tech Curriculum, in English and te reo Māori.
Senior leadership across banking, industry and community organisations.
Chartered Member, Institute of Directors New Zealand
Delivered to market across early career in commercial and channel marketing
BNZ recognition award winner and nominee for impact delivered.
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Through her initiative, strategic thinking and attention to detail, she has established strong foundations and processes that position the NZ Beverage Council for long-term success and sustainability.
Sam Borgfeldt,
Co-Chair NZ Beverage Council
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Larna’s reputation for delivering meaningful outcomes with integrity and independence gave me confidence from the outset … Larna is not only strategic in thought, but also relational in approach.
ASB Bank,
Client Reference
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She challenged us and provided an amazing range of opportunities and well thought out strategies for us … we couldn’t be happier with the mahi she did for us.
Craig Young,
CEO, TUANZ
ADVISORY RETAINER
Ongoing strategic counsel
Embedded enough to know your organisation, independent enough to tell you the truth, on trust, reputation, governance or customer vulnerability at a cadence that suits the mandate.
PROJECT AND STRATEGY
Defined scope work
I take on defined scope work that creates clarity and alignment: frameworks, strategies, stakeholder engagement plans, and national scale education pieces, all designed to uplift systems, strengthen trust, and endure well beyond handover.
GOVERNANCE
Board and committee appointments
A seat at the table, bringing lived governance experience in trust, safety, customer vulnerability and emerging risk to organisations navigating real complexity.
I take on a limited number of engagements at a time, alongside leading Customer Vulnerability at ANZ Bank three days a week, so each one gets the attention it deserves. I work best with organisations who are ready to act, not just talk, and who understand that getting trust right is worth investing in properly. If that is you, I would like to hear from you.
